Our Terms

Privacy Policy:

We will not share your details with any 3rd parties, with the exception of Paypal during your payment process who keep your details securely. The payment process is encrypted so as to protect your details.

 

When opting in to the newsletter, we will not share your details with 3rd parties or use your details for any other purposes than to send the  newsletter to you. You can choose to opt out again at anytime using the link at the bottom of the newsletter.

This website uses cookies to allow you to add items to your basket. These will expire when you terminate your session. Cookies can be turned off, however you will not be able to use the shopping basket function.

 

When placing an order on our site, the website securely retains details of your order for the purposes of posting your orders and for any order enquiries. If you should wish for this information to be permanetely deleted at anytime please email us at  and we shall do so. Similarly, if you use the chat function on the website, this chat is saved and again you can request this deleted at anytime on the same email.

Returns Policy:

All returns must be requested in writing to our email address  within 14 days of purchase. A returns form will then be sent to your email and needs to be printed, completed and added to your parcel you are returning.

 

Goods must be returned within 21 days of purchase within the UK and 28 for the rest of the world. Goods up to the value of 50 pounds must be returned using recorded mail and over 50 pounds using special delivery. Please obtain proof of postage in case of any issues receiving the returned parcel. Goods must be returned with the original packaging intact to receive a full refund.

 

Postal costs will not be refunded except in the case of a return due to damage. In case of the order being returned due to damaged, please follow the above guidelines. Any issues with this please contact us on the returns email for guidance before posting. Please send photos of the damaged goods as this will help the claims process.

 

Business Name: Thompsons craft supplies

For general enquiries, International Shipping Quotations and Returns, please contact: generalenquirestcs@gmail.com

Business Name: Thompsons craft supplies

For general enquiries, International Shipping Quotations and Returns, please contact:

International Shipping:

We will gladly ship to anywhere in the world we are able to. Please select the international shipping option. This will add 15 pounds shipping. Once we have an exact price of the shipping we will refund any over payment of shipping to the same card you paid from.

 

If the costs are more that 15 pounds, we will contact you via email with a further quotation and see if you wish to proceed. At this point a refund will be issued if you want to cancel the order or a 2nd invoice will be sent for payment and order shipped once paid.

 

If you are outside the UK and international shipping is not chosen, your order will not be shipped until we have emailed you with a new quotation and the additional invoice is paid (or order cancelled and refunded)